CONTACT US FOR ANY QUESTIONS
Write an email to us at [email protected], or fill out the form below. We’re always happy to help!
Our office hours are 8:00am-5:00pm – we respond to most emails within a business day or two. However, in peak seasons, respond can take up to 2 business days.
NOTE: Shipping takes up to a maximum of 7 business days – read our shipping information page for more details.
FREQUENTLY ASKED QUESTIONS
We process and dispatch all orders in 24 hours. Your order should arrive in maximum 6 business days.
Your tracking number will only be available when your order has been shipped, this usually takes between 1 – 2 business days after production.
To follow your order’s processing timeline, please check the email with the title “Order # Konoko-Prints fulfilled” that we send, which contains your tracking link.
Option 1: Click “Shipment Tracking” and provide your order information to check the order status.
Option 2: Check your fulfilled confirmation email to get the tracking number. You can check the tracking details with that.
Tracking information may not be updated immediately for some reasons, such as:
– The tracking number has just been created. After being sent out, your tracking number will need up to 7 business days to be updated due to delays between the scanning process and the website’s updates.
– The package may not be scanned until it reaches the regional hub near the destination.
– The package is in transit between the origin and the destination country. Once the package leaves the origin country the tracking information will not be updated until it reaches the destination country.
– The package arrived at the destination country. With international shipping, once the package lands in your country (destination), the tracking link will stop updating but it does not affect the delivery process.
However, if your tracking status has not been updated for over 10 business days, please contact us to be supported right away.
Yes, within the first 2 hours since the order was placed, you can change your shipping address or design options (hair, color, quotes….) by yourself.
After that timeframe, please contact us via live chat so we can check it for you, as we can not guarantee that the design can still be edited.
Please keep in mind that any edit request after 6 hours upon approval of the order will no longer be allowed.
If you wish to cancel or change your order details, please chat with us. A Customer Service representative will check and confirm if the order can be cancelled.
Please keep in mind that any cancellation after 6 hours upon approval of the order will no longer be allowed.
CONTACT US FOR ANY QUESTIONS
You will get your exact shipping address in the order confirmation e-mail that we send you in maximum 24h after you order. Please note that these adresses are only return hubs and not our business adresses.
- Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273. Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada. 
- Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia. 
- Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
- Packages sent out from our UK facility are automatically returned to Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
- Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia
(apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
- Packages fulfilled by our partner facility in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.
- Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.