Refund and Returns Policy

1. Items damaged during transport

If the items you received are damaged, please contact us via [email protected]. Our customer service team will review your request and send out further instructions to make sure you have the best experience with your Signature Crafts orders.

To review your request and proceed with the resolution quickly and effectively, please include a photograph of the item that you received and let us know why you are not happy with your order.

We will use the information to review your order and improve our service and product.

Note: Our policy lasts 14 days from the arrival date. If 14 days have gone by since you received the item, unfortunately, we can’t offer you any solution.

3. Did not receive your product

If your delivery is delayed than expected, you do have the right to request a refund or a new replacement for that order. Simply chat with our agent and provide your order information, we will assist you with the highest priority.

Note:
– Your request must be submitted to our team within 2 months since you placed the order. After that time, the tracking information might be expired so it will be impossible for us to assist you further.
– In case we proceed with a refund. It will go back to your account in 5-10 business days, depending on your bank’s progress.

4. Refund time

All refunds will be credited to your original form of payment. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details.

Note: In case the credit has not been posted to your account yet, please contact the card-issuing bank for further assistance.